Returns & Refunds
We want you to love every purchase. If something isn't right, our 30-day returns policy has you covered.
30-Day Return Window
You have 30 days from the date of delivery to request a return or refund.
Eligible for Return
- Items must be unused and in their original packaging
- All tags, accessories, and components must be included
- Proof of purchase (order number or receipt) required
- Return request submitted within 30 days of delivery
Non-Returnable Items
- Opened personal care, supplements, or hygiene products
- Used or assembled equipment
- Customised or personalised items
- Opened video games or consoles
How to Return an Item
Contact Us
Reach us via WhatsApp or email within 30 days with your order number and reason for return.
Get Approval
Our team reviews your request and sends you return approval and instructions within 1 business day.
Ship the Item
Pack the item securely and ship it back. Customer pays return shipping unless the item is defective or wrong.
Receive Refund
After we inspect the returned item, your refund is processed within 5–7 business days to your original payment method.
Refunds
- Processed within 5–7 business days after inspection
- Issued to your original payment method
- Original shipping fees are non-refundable (except for our errors)
Exchanges
Exchanges are available upon request. If the replacement item has a different price, you will pay or be refunded the difference.
Defective or Wrong Items
If you received a defective or incorrect item, we cover the full return shipping cost and provide a free replacement or full refund.
Please note: All returns are subject to inspection upon receipt. We reserve the right to refuse returns that do not meet the conditions of this policy.